Privacy policy

Privacy Policy

Last updated: 31 March 2026

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website and purchase Uberlight Flex and Frame products from us.

By using our website or providing your personal information to us, you agree to this Privacy Policy.

1. Who we are

This website is operated by Advance Audio Australia Pty Ltd, ABN 47 069 765 368 (“we”, “us”, “our”), an Australian business based in Sydney, NSW, selling Uberlight Flex and Frame lighting products online.

If you have any questions about this Privacy Policy, please contact us at:

• Email: hello@advanceaudio.com.au
• Postal address: 8/509-529 Parramatta Road, Leichhardt NSW 2040
• Phone: 02 9561 0799

2. What personal information we collect

The types of personal information we collect may include:

• Identification details: name, username or account details.
• Contact details: email address, phone number, billing and shipping address.
• Order and transaction details: products purchased (including Uberlight Flex and Frame), order dates, payment method (but not full card numbers), delivery details and purchase history.
• Account information: login details, preferences, saved items and communication preferences.
• Payment information: limited payment details processed via our secure payment providers (e.g. last 4 digits of card, payment status); we do not store full credit card numbers.
• Technical and usage data: IP address, device type, browser type, pages viewed, time and date of visits, referring website, approximate location, and other analytics data.
• Marketing information: your preferences for receiving marketing from us and your communication preferences.
• Any other information you choose to provide to us (for example via customer service queries, product reviews or social media messages).

You may choose not to provide certain information, but this may mean we cannot process your order or provide certain services.

3. How we collect personal information

We collect personal information in several ways, including:

• Directly from you when you:
• browse our website
• create an account
• place an order for Uberlight Flex and/or Frame products
• subscribe to our newsletter or marketing communications
• contact us via email, phone, social media or contact forms
• participate in promotions, surveys or product reviews
• Automatically when you use our website, through:
• browser cookies and similar technologies
• analytics tools that help us understand website usage and performance
• From third parties, such as:
• payment processors
• couriers and logistics providers
• marketing and analytics providers
• social media platforms, when you interact with our pages or ads.

4. Why we collect and use your personal information

We collect, hold, use and disclose your personal information for purposes including:

• Processing and fulfilling your orders, including:
• confirming and delivering your Uberlight Flex and Frame purchases
• sending order confirmations, invoices and shipping updates
• Managing your account and our relationship with you:
• creating and managing your online account
• responding to your enquiries, requests and complaints
• providing warranties, returns, refunds and customer support
• Operating and improving our website and business:
• monitoring website performance and usage
• troubleshooting, data analysis, testing and research
• protecting our website, systems and customers from fraud or misuse
• Marketing and promotions:
• sending you marketing communications, newsletters, offers and product updates if you have subscribed or where otherwise permitted by law
• personalising content, recommendations and ads based on your interactions with our website
• Legal, regulatory and business requirements:
• complying with our legal obligations
• enforcing our terms and conditions
• managing actual or potential disputes, claims or legal proceedings
• business transactions such as mergers, acquisitions or asset sales.

We only use your personal information for the purposes for which it was collected, or for related purposes that you would reasonably expect, or as otherwise permitted or required by law.

5. Legal basis for processing (including GDPRstyle disclosures, if applicable)

If we deal with individuals in the European Economic Area or United Kingdom, we rely on the following legal bases (where applicable) to process personal data:

• Performance of a contract: to process and deliver your orders and manage your account.
• Legitimate interests: to operate and improve our website and business, prevent fraud, and communicate with you about similar products and services.
• Consent: for certain marketing communications and non-essential cookies or tracking technologies.
• Legal obligations: to comply with applicable laws and regulations.

You may withdraw your consent at any time by contacting us or using the unsubscribe or cookie settings options provided.

6. Cookies and tracking technologies

We use cookies and similar technologies on our website to:

• make our website function properly
• remember your preferences and items in your cart
• understand how visitors use our site
• improve website performance and user experience
• personalise content and advertising, where applicable.

You can usually manage or disable cookies through your browser settings. If you disable certain cookies, some features of our website may not function properly.

7. Disclosure of personal information

We may disclose your personal information to third parties for the purposes described in this Privacy Policy, including:

• Service providers who help us operate our business, such as:
• website hosting and IT support
• payment processors
• order fulfilment and warehousing
• shipping and delivery partners
• marketing, advertising and analytics providers
• customer service and communication tools
• Professional advisers such as lawyers, accountants and auditors.
• Government authorities, regulators, law enforcement or courts where required or authorised by law.
• Third parties involved in a business transaction (such as a merger, acquisition or sale of assets), where your personal information may be transferred as part of that transaction.

We do not sell your personal information.

8. Overseas disclosure

Some of our service providers or data storage providers may be located outside Australia. This may include countries such as [insert countries if known, e.g. United States, European Union, United Kingdom, Singapore].

Where we disclose your personal information overseas, we will take reasonable steps to ensure that the recipient handles your information in a manner consistent with the Australian Privacy Principles and this Privacy Policy, or as otherwise required by law.

9. Direct marketing

We may use your personal information to send you marketing communications about our products, including Uberlight Flex and Frame, promotions, special offers and news that we think may interest you.

You can opt out of marketing communications at any time by:

• clicking the “unsubscribe” link in our emails, or
• contacting us using the details in section 1.

Even if you opt out of marketing communications, we may still send you nonmarketing messages related to your orders, account or our ongoing business relationship.

10. How we protect your personal information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures may include:

• using secure servers and encryption where appropriate
• restricting access to personal information to staff and service providers who need it to perform their duties
• requiring our service providers to implement appropriate security measures
• regularly reviewing our security practices and procedures.

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Data retention

We keep your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

• to provide our products and services
• to meet legal, accounting and reporting obligations
• to resolve disputes and enforce our agreements.

When personal information is no longer needed, we will take reasonable steps to deidentify or destroy it, unless we are required by law to retain it.

12. Access to and correction of your personal information

You may request access to the personal information we hold about you, and you may ask us to correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To request access or correction, please contact us using the details in section 1. We may need to verify your identity before processing your request. In some cases, we may refuse access or correction where permitted or required by law; if this happens, we will tell you why.

13. Your rights (including if you are in the EEA or UK)

Depending on where you live, you may have additional rights in relation to your personal information, such as:

• the right to access your personal information
• the right to request correction or deletion
• the right to restrict or object to processing
• the right to data portability
• the right to withdraw consent (where we rely on consent)
• the right to complain to a data protection authority.

If you wish to exercise any of these rights, please contact us using the details in section 1.

14. Thirdparty websites

Our website may contain links to thirdparty websites, plugins or services that are not operated by us (for example, social media platforms or external content). We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

15. Children’s privacy

Our website is not intended for use by children under 16 years of age, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can delete it where appropriate.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other reasons. The updated version will be posted on our website with a new “Last updated” date. We encourage you to review this Privacy Policy regularly.

Your continued use of our website after any changes are made will indicate your acceptance of the updated Privacy Policy.